Course Title:	ITIL® V3 Awareness	Code:	AWV3
Duration:	1 Day	Course Price:	£ask
Professional Qualification:	N/A
Exam Duration/Format:	N/A	Exam Price:	N/A

Who Should Attend:	IT and Business Managers requiring an understanding of the ITIL framework and how it can be used to improve quality and efficiency of IT Service Management in an organisation. IT Professionals involved in maintaining and improving the IT Service Management capability within their organisation
Prerequisites:	There are no pre-requisites other than a general understanding of IT.

Overview

This seminar is designed to introduce IT and Business Managers to ITIL Service Management principles, focussing on Service Improvement and Service Culture and introducing key elements of the terminology.  It may be used at many stages of your organisations journey towards ITIL compliance. It can be a tool in gaining agreement on an ITIL based strategy.  It could also be used to deepen the depth of knowledge and commitment in a more mature environment. This event is available onsite or public Schedule

Key Topics Covered

Service Management as a practice Principles and Models Service Strategy Principles & Activities Developing Strategies Different Types of Service Providers Introduction to the Processes Service Design Principles and Activities People, Processes, Products & Partners Introduction to Processes

Service Transition Principles & Activities Introduction to the Processes Service Operation Principles & Activities Introduction to the Processes Continual Service Improvement (CSI) Principles & Activities Metrics of 7 step Improvement Process The role of Governance for CSI

Next Steps

Choose from having an assessment by aQuip International or ITIL Version 3 Foundation

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries