Course Title:	ITIL® Release, Control & Validation	Code:	CRCV
Duration:	5 days	Course Price:	TBA
Professional Qualification:	ITIL Release, Control & Validation Certificate
Exam Duration/Format:	90 minutes, closed book, 8 multiple choice, scenario-based, gradient scored questions. 70% to pass.	Exam Price:	TBA

Who Should Attend:

This course is intended for those of you involved in transitioning IT and Business change into operations. You will probably be involved in one or more of the following ITIL disciplines: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Quality Assurance and Knowledge Management

Prerequisites:

ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider

Overview

This course expands on the general concepts covered as part of the ITIL® Foundation course where they relate to Service Transition. It includes how Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Quality Assurance and Knowledge Management can provide a capability to realise successful Service Transition The course prepares delegates for the ITIL® Capability examination in Release, Control & Validation and successful candidates will be awarded 4 credits towards the ITIL® Expert qualification

Key Topics Covered

Service Management as a Practice Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management Change management as a capability to realise successful service transition Service validation and testing as a capability to assure the integrity and the quality of service transition Service asset and configuration management as a capability to monitor the state of service transition

Knowledge management as part of enhancing the on-going management decision support and service delivery capability Service request fulfilment and evaluation to assure meeting committed service level performance Service request fulfilment and evaluation to assure meeting committed service level performance Technology and Implementation Considerations Challenges, Critical Success Factors and Risks

Next Steps

Further progression to the ITIL Expert diploma via additional Capability and/or Lifecycle Stream modules or if sufficient points have been achieved then progress to Expert via the Managing Across the Lifecycle course.

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