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ITIL Foundation V2 to V3 Bridge (incl Exam)

Course Title: ITIL® Foundation V2 to V3 Bridge Code: FOBR
Duration: 1 Day Course Price: £275.00
Professional Qualification: ITIL® V3 Foundation Bridge Certificate
Exam Duration/Format: 30 mins/’closed book’ multiple Choice (65% correctly answered to pass) Exam Price: £50.00
Who Should Attend: Existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL version 3
Prerequisites: The delegates must hold an earlier version of the Foundation Certificate in IT Service Management

Overview

The course provides an introduction to the Version 3 terminology and the enhanced functions and processes designed to deliver value to customers and businesses, and ends with the Version 3 Foundation Bridging certificate examination. For holders of the earlier Foundation certificate, the Bridging Certificate is a pre-requisite for any of the higher level ITIL® Version 3 courses. The material covered in this course deals with the new version 3 concepts and principles only and assumes the delegate has a good understanding of the Version 2 processes The course format is based on formal lectures (supplemented by assignments and exercises) and group discussions, This event is available on our public schedule or as a closed event on your site.

Key Topics Covered

  • Introduction of the Service Lifecycle
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
  • Processes new to Version 3
  • Roles and objectives of organisational functions such as operational management, application management and technical management
  • Understand the key Version 3 principles

Next Steps

Holders of the ITIL Foundation Bridging Certificate in IT Service Management are eligible to proceed to the higher levels of ITIL Version 3 courses.
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