Home | Contact | FAQs | About Us | Terms and Conditions | Venue Locations | BOOK NOW
Public Schedule
Offering a selection of set dates and locations.
Closed Courses
Specific to your needs at the location of your choice.
Assessments
"If you can't measure it – you can't manage it!" For more information please view our assessments page.
Consulting
Read all the literature and passed all the exams but not sure where you should start? aQuip International have a wealth of experience in the implementation of the ITIL disciplines. Find out how we can assist you navigate the maze.
Special Offers
Check here for our latest special offers.
Newsletter E-mail
Keep up to date on what is happening in the world of ITIL and how we at aQuip International are continually improving our service and training offerings. Simply enter your email address below and click on subscribe.
ITIL Foundation V2

Course Title: ITIL® V2 Foundation Code: FOV2
Duration: 3 Days Course Price:  
Professional Qualification: ISEB Foundation Certificate in IT Service Management
Exam Duration/Format: 1 hour/Multiple Choice Exam Price:  
Who Should Attend:

** This course is no longer available with exam, if you require a course with an accredited exam then the ITIL v3 Foundation replaces this course.

Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation. IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners

Prerequisites: There are no pre-requisites for this course but the delegate is assumed to have a good understanding of IT.

Overview

This course is designed to introduce delegates to ITIL® best practice and is a pre-requisite for any further ISEB IT Service Management qualifications. It provides an introduction to ITIL® terminology and processes designed to deliver effective and efficient IT services The course format is based on formal lectures and group discussions, led by one of our experienced consultants. The lectures are supplemented by a series of assignments based on a case study and carried out in syndicate groups. The course material includes a number of sample questions and mock examination papers in preparation for the ISEB examination, which takes place on the afternoon of the final day.

Key Topics Covered

  • Introduction to Service Management
  • Configuration Management
  • The Service Desk
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Service Level Management
  • Financial Management for IT Services
  • Availability Management
  • Capacity Management
  • IT Service Continuity
  • Mock Exams and answers

Next Steps

Choose any of the following: V2 to V3 Foundation Bridge, ITIL Service Managers Certificate or ITIL Practitioners Certificate
Arraneg A Call Check Availability

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries