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ITIL Managers V2 to V3 Bridge

Course Title: ITIL® Managers V2 to V3 Bridge Code: MABR
Duration: 5 Days Course Price: £1395
Professional Qualification: ITIL® Managers Bridge Certificate
Exam Duration/Format: 90 minute ‘closed book’ 20 question complex multiple-choice paper requiring 80% to pass Exam Price: £100.00 (included)
Who Should Attend: Individuals who already hold the Manager’s Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.
Prerequisites: The delegates must hold an earlier version of the ITIL Manager’s Certificate in IT Service Management

Overview

This course is designed for those students who already hold the Version 2 Managers certificate. The course builds on the delegates ITIL Version 2 knowledge and covers the key differences introduced in ITIL Version 3. The course format is based on formal lectures, group discussions, exercises and assignments. The course ends with the ITIL Version 3 Managers Bridge Certificate examination consisting of a 20 question complex multiple-choice paper of 90 minutes duration. Having passed this qualification, the delegate will receive the ITIL Expert Diploma. This event is available on our public schedule or as a closed event on your site.

Key Topics Covered

  • Service Lifecycle
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
  • Differences between the versions
  • ITIL V3 good practice, assignments and sample exam questions

Next Steps

The Managers Bridge is the final step to achieving ITIL Version 3 Expert via the Version 2 qualification route. Foundation and Version 2 Managers Certificates currently represent the fastest route available to ITIL V3 Expert
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