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Consulting Services
Let us help you to make the difference
All of aQuip International’s consulting services are built around IT Service Management improvement programmes. Our goal is to work with you to help you meet your service objectives and in so doing to enrich the whole organisation.
Consulting services are based upon ITIL best practice and fall broadly into the two categories, assessment and improvement.
Assessment
The assessment services are built around our proven product aQ15, which is based upon ITIL and also on the BSi publications ISO 20000 and PD0015.
Process and Service Improvement Programme
IT Service Management as outlined in ITIL should be viewed as a process of Continuous Improvement. aQuip International has a number of standard, proven products and techniques.
Process Improvement
Whatever your approach to Service Improvement we can help and can offer practical experience. aQuip consultants have extensive knowledge of all aspects of Service Management.
We have recently led the development of Business Continuity Plans for a large private sector client;
Our specialist Service Desk consultants have guided many organisations towards a more efficient and effective function and processes;
We have recently been involved with a public sector client in the formulation of a Service Level Management process;
A local authority client is in the process of formalising Incident and Configuration Management processes and introducing a new Change Management process.
We have also developed a structured workshop format for the development of process improvement in specific areas
Implications for the Organisation
You won’t find a page in the ITIL books that tells you how to re-structure your ICT department. They offer excellent guidance on the roles and responsibilities of process owners, some indication of obvious areas of conflict but no organisation chart. The green book, ‘Planning to Implement Service Management’ gives useful advice, particularly in relation to matrix management principles. One of the reasons why the published ITIL guidance stops there is that each organisation is different; an established public sector body with its strong relationship between Grade and authority level has less flexibility than say a commercial technology provider that has survived rapid growth and development in the last few years.
At aQuip we are familiar with the difficulties experienced by both public and private sector bodies in adapting to ITIL. We have helped many organisations with very different cultures to implement ITIL, motivating their people and developing a workable structure. The biggest challenge for many organisations is the cultural change. It takes time and effort to change peoples’ mindsets - but it will be worth the effort and we will be happy to work with you to deliver a successful improvement programme.
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