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IT Service Management Training
Manager's Certificate in IT Service Management
Description
This programme is made up of two separate one week training courses, followed by one or optionally two revision days. It leads to the formal ISEB Manager's Certificate in IT Service Management.
This is an intensive training programme, designed for those with at least five years relevant experience of IT and the Service Management disciplines.
The course is based upon the OGC's IT Infrastructure Library (ITIL) publications "Best Practice for Service Support" (the blue book) and "Best Practice for Service Delivery" (the red book). Copies of these publications are included in the price of the course.
The course is offered as part of aQuip International's Public UK Schedule. aQuip International also offers the course worldwide on client's own premises or a venue of their choosing.
The programme of courses is scheduled to lead up to the ISEB examinations, which are held quarterly, at the end of January, April, July and October.
The course focuses on relationships between the Service Management disciplines, presenting ITIL as an integrated set of processes.
ITIL has become the de facto standard for IT Service Management and for the IT Service Management professional this qualification is becoming a MUST.
Structure
The course format is based on an interesting and challenging mix of formal lectures, syndicate work and group discussions, led by two of our experienced consultants.
The course material includes sample exam questions and formal mock examinations to ensure that candidates are well prepared for the real thing.
Prerequisites
Examination candidates must:
have five years relevant IT experience
have passed the Foundation Certificate examination
attend these Service Support and Service Delivery training courses
Programme
The Manager's Certificate in IT Service Management is made up of the following components which can be booked individually or as a package.
