IT Service Management as outlined in ITIL should be viewed as a process of Continuous Improvement.
This ongoing improvement features the use of some form of assessment to provide the benchmark against which improvement can be measured, the formulation of improvement recommendations into a Service Improvement Programme (SIP) and the execution of the SIP.
aQuip International has a number of standard, proven products and techniques available to guide organisations through their Service Improvement Programme.
These include:
- Our comprehensive Service Management Assessment service aQ15
- IT Service Management Strategy Planning services
Don't assume everyone in your organisation necessarily knows the plan. Implementing ITIL is a major undertaking that needs a carefully worked out, documented and communicated strategy. - Our Service Improvement Programme Definition Workshop.
In a matter of days the workshop will transform the 40 - 60 recommendations that typically emerge from an aQuip assessment into an agreed and documented programme plan. - ITIL Awareness and Training Programmes.
- Programme Management Consultancy services
aQuip consultants have a track record of success in the implementation of improvement projects and programmes.
